Car Dealership Job Titles - What do they mean?

December 10, 2022 · 5 min read

Car dealership jobs play an integral role in keeping the car industry running. From salesperson to technician, each position has its own set of responsibilities and tasks that make up the day-to-day operations. In this article, we’ll provide you with a comprehensive look at the different dealership job titles and duties found within the industry. Whether you’re looking to change careers or are shopping for a car, read on and learn about all the folks that fuel the car dealerships success!

Automotive Dealership Sales Department Jobs

Lot Attendant: A lot attendant is responsible for keeping the dealership’s lot clean and organized. They must be able to drive all types of cars and have a valid driver’s license. Sales Associate: The car sales associate is responsible for greeting customers, answering their questions, and helping them find the perfect car for their needs. They must have a strong knowledge of the different types of cars available and be able to negotiate prices with customers. Sales Manager:This manager in the sales department is responsible for overseeing the activities of sales associates and ensuring that customer service levels remain high. They must also be able to assess performance, handle customer compliments/complaints, and develop strategies to increase sales. New & Used Car Manager: The new and used car manager is responsible for managing the inventory of vehicles on the lot, organizing sales events, and ensuring that all records concerning vehicles are up to date. They must also work with the sales manager to ensure high customer satisfaction. Finance & Insurance (F&I) Manager: The F&I manager’s main responsibility is to provide customers with financing and insurance options related to their vehicle purchase. They must be knowledgeable about loan and finance laws, as well as the different types of available car insurance policies. Business Development Center (BDC): The BDC is responsible for handling incoming and outgoing calls, scheduling appointments, and providing customer follow-up support. They must be proficient in customer service skills and possess good communication abilities.

Auto Repair Service Department Jobs

Service Porter: The service porter is responsible for greeting customers, organizing customer vehicles, and keeping the service area clean. They also help technicians by retrieving parts, tools and supplies as needed. Service Advisor: The service advisor is responsible for providing customers with information about their vehicle, answering their questions and scheduling appointments. They must also be able to explain various repair procedures to customers and provide estimates on cost and time required for completion. Service Technician: Service technicians are responsible for inspecting and repairing customer vehicles according to manufacturer specifications. A successful technician must be knowledgeable about vehicle systems operations, diagnostics, and repair techniques. Auto Detailer: A detailer is responsible for cleaning and polishing cars inside and out. They must have a strong knowledge of the different products available and be able to use them effectively to clean and polish all types of cars. Service Manager: The service manager oversees all departments in an auto repair shop. They are responsible for managing customer accounts, scheduling appointments, and dealing with any customer complaints or requests. They must also be knowledgeable about the latest technical procedures and products related to vehicle maintenance and repair.

Car Dealer Parts Department Jobs

Parts Counterperson: This position is responsible for helping customers find the correct parts needed for their vehicle, as well as providing pricing information and advice. The counterperson must also be able to explain the different part options available and provide helpful recommendations. Parts Technician: The parts technician is responsible for retrieving requested parts for customers, completing repairs, and restocking shelves. They must also be able to maintain an organized inventory of parts and ensure the accuracy of orders. Parts Manager: The parts manager is responsible for supervising the activities of other department employees, managing the inventory levels, and ensuring that customer concerns are addressed in a timely manner. They must also be able to develop strategies to promote merchandise and increase sales.

Auto Dealer Admin / Operations Jobs

General Manager: The general manager is responsible for overseeing the entire operation of the car dealership. They must ensure that all staff are working efficiently, customer satisfaction levels are high, and sales goals are met. They must also have strong management skills to effectively manage staff and resources. They are in charge of hiring and training staff, developing marketing strategies, and making sure all transactions are compliant with state regulations. General managers also analyze data and trends to determine what cars are selling well, so they can stock their lots accordingly. Receptionist: The receptionist is responsible for greeting customers, answering phones, scheduling appointments, and responding to customer inquiries in a courteous manner. They must possess excellent communication skills and be able to multi-task efficiently. Accounts Receivable Clerk: This position is responsible for invoicing customers and collecting payments promptly. They must have a strong knowledge of finance and accounting principles, as well as experience working with customer service and collections. Accounts Payable Clerk: The accounts payable clerk is responsible for processing payments to vendors, suppliers, and other entities. They must be able to keep accurate records of all financial transactions, reconcile accounts, and provide reports when necessary. Registration Clerk: The registration clerk is responsible for processing vehicle titles and registrations, as well as issuing license plates. They must be knowledgeable about state and federal regulations regarding vehicle titles and registrations. Office Manager: The office manager is responsible for managing the clerical and administrative tasks of the dealership. They must be able to maintain accurate records, coordinate activities between departments, and ensure that all paperwork is processed promptly and accurately. Bookkeeper/Accountant: The bookkeeper/accountant is responsible for handling all financial records pertaining to the dealership, including accounts receivable, accounts payable, and payroll. They must have a strong understanding of bookkeeping principles and be able to identify potential discrepancies in the financial records. Car dealerships have a variety of job roles, each of which is important for the successful operation of the dealership. From receptionists and accountants to general managers and parts technicians, these roles help keep the dealership running smoothly. Understanding these roles and their responsibilities is helpful for anyone looking to work or shop at a new car dealership.

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Jun 08, 2023 in Dealership News

Are you looking for work in the automotive industry?

Automotive Service Jobs in Rhode Island Are you looking for work? Do you have experience as an automotive technician? We’re looking for qualified candidates to help provide our guests with the best car service they can find. If you’re looking for automotive service jobs in Rhode Island, Speedcraft Volkswagen is hiring. Job Description Automotive technicians will perform vehicle repair and maintenance and meet dealer and factory service requirements. These technicians will perform inspections on vehicles, diagnose and repair, and test vehicles for necessary repair work. Technicians will also have to provide estimates for labor and parts, provide a basic inventory of required hand tools, and participate in education programs for new developments in automotive technology. Requirements A qualified candidate will have to be a team player, a multi-tasker who can perform in a fast-paced environment and have adequate communication and organizational skills. Candidates must be at least 18 years old, have an in-state driver’s license, and pass a 7-year background check, drug screen, and safe driving record check. Benefits The staff of Speedcraft Volkswagen pride themselves on their work ethic and friendly customer service. Not only will you become part of a great team, but there are several benefits that come with the job. Automotive technicians have a four-day work week, paid training and continued education as well as a retention bonus. We offer our automotive technicians medical and dental plans, paid holidays and PTO, short and long term disability, paid life insurance, and a 401(k) Retirement Plan. Speedcraft Volkswagen also offers vehicle purchase discounts and wellness programs to help you with your work-life balance. If you are looking for automotive service jobs in Rhode Island and are interested in working for Speedcraft Volkswagen, you can visit our employment page on our website and fill out an application.

Jun 20, 2016 in Dealership News

Speedcraft Volkswagen offers muffler and exhaust repair

Muffler and exhaust repair near Providence, RI The state of your muffler and exhaust system is one of those things that you don’t really think about until there’s something wrong with it. And when you’re having problems with your exhaust, it can lead to even bigger problems if it isn’t taken care of. So if you’re looking for quick, quality muffler and exhaust repair in the Rhode Island area, visit our expert service department here at Speedcraft Volkswagen. At Speedcraft, we’ll work hard to ensure that your muffler and exhaust get the care they need quickly so that you and your vehicle can keep running in top condition. How to tell if you need muffler or exhaust repair Luckily, it’s easy to tell when you’re having muffler problems, as your vehicle will become considerably louder. When the muffler is no longer stifling the sound of your vehicle, that’s a good sign that there is a problem with it, and it may need replacing. As for the exhaust system, this component in your vehicle works to remove the toxic fumes that your vehicle emits, and keep them from entering your vehicle’s interior. So if you begin to notice the smell of exhaust inside your vehicle, or any other strange fumes coming from your vehicle, that’s a pretty clear-cut sign that your exhaust system needs a checkup and maybe some repair. Schedule a service at Speedcraft Volkswagen If you’re running into problems like these, or any other issues with your vehicle acting strangely, it’s always better safe than sorry. Feel free to contact us here at Speedcraft Volkswagen if you have any questions about the state of your vehicle, or to schedule an appointment for a service or repair whenever it’s convenient for you. Scheduling regular maintenance and checkups is a great way to avoid running into problems with your muffler and exhaust in the long run and can help improve the overall health of your vehicle. So if you’re interested in setting up regular maintenance appointments, contact us here! Questions or Comments? Leave them in the comments below!

Apr 28, 2016 in Dealership News

Speedcraft Volkswagen names winner of 2016 e-Golf giveaway!

Rhode Island e-Golf giveaway For over a month now, we have been receiving hundreds of entries from Rhode Island drivers for our e-Golf Giveaway Sweepstakes here at Speedcraft Volkswagen. The giveaway came to an exciting conclusion just last Friday on Earth Day 2016 with a drawing event held right here on our lot. Here at Speedcraft Volkswagen, guests gathered to enjoy refreshments and admire some great Volkswagen vehicles, but the 2016 Volkswagen e-Golf was easily the real star of the show. Visitors and entrants admired the sporty hatchback exterior style, comfortable, sleek interior and of course it’s impressive specs. With our e-Golf Giveaway Sweepstakes, we hope to do our part in Rhode Island’s initiative encouraging state drivers to switch over to more environmentally friendly modes of transportation. In that same line of thought, we also hope to draw attention to the overall appeal of the 2016 Volkswagen e-Golf. Not only does it offer the stylish exterior and interior appearance of the ever-popular Golf, but with the added benefit of top-of-the-line fuel economy. About our prize! As the grand prize in our giveaway, we awarded one lucky winner a free one-year lease on a 2016 Volkswagen e-Golf valued at $2,407.27. The e-Golf offered during our event is capable of some pretty impressive power and efficiency. With its electric engine powered by a 24.2 kWh 323 V lithium-ion battery, the e-Golf is capable of a remarkable 115 horsepower, while also achieving an outstanding 126 MPGe in the city and 105 MPGe on the highway. Our winner's model features Volkswagen's sporty Pure White exterior color and a sleek, technology-oriented interior that prioritizes comfort and convenience. — Art (@Turbineguru) April 25, 2016 About our winner! At our April 22 drawing, we named Art from North Kingston as the winner of the 2016 Volkswagen e-Golf for one whole year. Art is long-time and current VW owner and Speedcraft customer, having multiple models of his own: a VW Bug, Micro Bus and three Jettas! He is extremely happy to have the chance to test out the eco-friendly e-Golf and add it to his arsenal. Working at a local Clean Power Plant, Art knows the importance of clean energy, and the big impact it can have on the environment. It also makes it easy enough for him to find a place to charge his new e-Golf! He's also remarked that charging the e-Golf overnight makes charging as easy as can be. In a statement, Art told Speedcraft Volkswagen, "I am really, really, enjoying the car, who would have thought an electric car could be so much fun to drive… All of the stereotypes of electric vehicles have been blown out of the water, it is fast, sporty, fun, and so very cool. Most of all it is cutting edge, in its technology and a statement to boot." Still sporting its "Win Me" and "Speedcraft" stickers, be sure to give Art a wave when you see him and his new e-Golf rolling down the street! Get a 2016 VW e-Golf of your own! If you’re interested in getting behind the wheel of a 2016 Volkswagen e-Golf model of your own, you’ve definitely come to the right place. As the top provider of the Volkswagen e-Golf in Rhode Island, you’ll have a hard time finding a wider selection of e-Golf models than the one we have here at Speedcraft Volkswagen. You can view our complete e-Golf inventory right here on our site. That way, you can narrow down your choices before you even arrive on our lot. Once you’ve selected a model or two that you’d like to try out, simply contact us here at Speedcraft Volkswagen to schedule a test drive. We’re confident that once you try out the Volkswagen e-Golf, you won’t want to settle for any other car. So hurry in now and say goodbye to the gas pump! View our e-Golf inventory!