The competing dealers with which I deal are large "factories" located in the Providence metropolitan area. While their selection is good, their high pressure approach to the relationship is annoying. At Speedcraft, a relatively small dealership, I felt no pressure, all employees were friendly (even the non sales employees), and the selection of vehicles was broad and of high quality. I did not feel like I had to be concerned about the history of the car or the way it had been maintained. While I was in search of a second family car, I will not hesitate to return when searching for a new primary vehicle. VW has certainly come a long way.
Username: Curtis Ley - dealerrater.com ___________________________________________________________________________________________________ We live and purchased our 2 VWs in Connecticut, but, while in RI this summer, we brought in both vehicles to Speedcraft VW, Wakefield for service. Other than the website and reading on-line reviews, we had no idea of what to expect...especially since we had not purchased the vehicles from them. What a pleasant experience! From the initial contact w/ Artie & Mike in the Service Dept. thru the quality maintenance & repair services provided, plus the car wash, it was a friendly, accommodating, informative, professional, competitively priced and timely experience. We were very pleased, and it has given us great peace of mind to know that we can return there and expect the same positive care in the future as needed. We appreciate the efforts of the Speedcraft Team Members. Well done!
Speedcraft Volkswagen in Wakefield, RI, provides friendly, professional, and courteous service. They schedule needed service at our convenience, and pick up and deliver the car to our place of work. They always call regarding any needed service and offer advice on what repair(s) need to be done immediately and what can wait. They go out of their way to provide the best service possible.
Username: Assistant to VW Owner - cars.com ___________________________________________________________________________________________________ Speedcraft VW in South County RI is an invaluable resource to our family. We have 3 VW vehicles & Speedcraft has been our "home away from home" anytime we've needed any kind of car service during the last 12 years. We recently also purchased a used car from this dealership and received the best value & bang for our buck in a very difficult economy. The service & professionalism starts with the very first phone call and Speedcraft never failed us nor ignored any of our family's transportation needs. Call today & ask for Artie Medeiros! He has been our "go-to" guy and understands every aspect of quality service from start to finish!!
Customer Service is a quality that is often underrated. At Speedcraft Volkswagen, their staff makes customer service a priority. From the moment you purchase a car (new or used)to the time you bring your car in to have it serviced, the staff at Speedcraft Volkswagen is committed to making your experience at their dealership a pleasurable experience. I have been a customer of Speedcraft Volkswagen for over 15 years. I bought my first car from Speedcraft Volkswagen in 1995. Since then, the staff at Speedcraft Volkswagen has ALWAYS treated me like I am their ONLY customer. I am always treated with a friendly smile and sometimes even with a friendly handshake. Speedcraft has developed a family environment with their customers. This type of treatment made it easy for me to continue doing business with them. If a potential car buyer is looking to get more than just a great car, than I strongly recommend Speedcraft Volkswagen as their dealership of choice.
bringing in my car for more than an oil change has always been a source of stress for me. but Artie at Speedcraft has always made the process easier. The always address me by name and vacuum the car. They treat me with respect. They are honest about the work they perform and only do what is required. On one occasion, I had brought the jetta in for service and they accidentally damaged another part in the repair process. They admitted their mistake and offered me a loaner at no cost because the error would delay the promised completion time. I was only charged the original quoted price. They are a class act!
I am very pleased with my new TDI Sportwagon Purchase with Speedcraft VW. I traded in my 2004 TDI for a new clean diesel engine. I am very happy with my service team and drove home my new vehicle the same day! I have been using speedcraft for over 6 years and have not been disappointed . They truly go above and beyond the expected service. I have already recommend them to a few of my co-workers as they like my new vehicle. Thank you speedcraft team!!
Username: Lead Foot - cars.com ___________________________________________________________________________________________________ Speedcraft Volkswagen has been servicing my boss's cars for over ten years. They provide the utmost in customer service, they are courteous, professional, and friendly. They always accommodate his very busy schedule, and even pick up and deliver the car to our workplace. Repairs are completed on time, and they always call with a report before making any repairs. They give advice about which repairs need immediate attention and which ones can wait or be "on watch." I couldn't ask for a nicer group of service techicians and service manager to handle our special requests. I would recommend them highly.
Great PLACE, Carrie Andrade did a great job for me. She was extremely helpful in all AREAS. I would purchase a car from her anytime. Username: Cosmo - cars.com ___________________________________________________________________________________________________ The most friendly and upfront dealership I've ever to encounter! You will never find any gimmicks, or sales pitching here; they do not try to sell you into something you cannot afford. You give them your budgeted price range and make of car, and they will fit you into that car with your budgeted range. They really do go out of their way to inform you of everything you need to know about the vehicle, pricing, warranty and financial information. They are transparent, open and knowledgable -- no haggling here, they give you the best deal that they can! They do not just want to sell you a "one-shot" deal on a car, they want to have the very best experience. This was the way it was for me on my first buy (2006 Jetta), and exactly the same way on my second buy (2012 CC). This small dealership, off the beaten path of mega automalls is quite a gem. A diamond in the rough! I will never go to any other dealership -- They are the best!
Username: JFrost65 - dealerrater.com
___________________________________________________________________________________________________ We had a great experience leasing our new Jetta Sportwagen TDI from Speedcraft. By the end of the process I felt like I knew Mario, Richard, Luke and Dexter very well. They were all courteous (even sharing their candy), helpful, knowledgeable and at times, quite entertaining. It was a great experience and I am glad that we chose Speedcraft.
All the people we dealt with were professional and courteous. They went over the car showing every feature the car had, and answered all of our Questions. We were very pleased and would deal with them again.
Username: bobars - dealerrater.com ___________________________________________________________________________________________________ I have been going to speedcraft for over 10 years now and they are very pleasant to work with, friendly, helpful and just overall good people. The service folks are great too, Artie is wonderful and helped my husband and I out tremendously when we needed it most. Go get a volkswagen from Speedcraft!!!!!!! I just purchased a beetle and I love it!!!!!!!!!
Username: bison - dealerrater.com ___________________________________________________________________________________________________ I live 45 mins from Speedcraft. I live 5-10mins from Matties in fall River, I pass Scotts, Fiore(Balise) and possibly one other in there. Why? Because the service staff(Front Desk, Service Technicians, and Managers) is friendly, professional, and are just that wonderful to work with. I have been going to Speedcraft for about 6 years now. Service has remained consistent. They make a trip to Speedcraft worth while. They will go over the work that needs to be done and will only do that which you approve. They make suggestions about possible work so there are no surprises. They are NEVER pushy about the suggestions! They let you make the decision. Seriously check them out, they truly are the best experience I have had at any car dealership.
This was probably the best experience I've ever had with a purchase. It was my first big purchase on my own, and it didn't even feel like that. I was respected and felt comfortable. They also worked with me on the price. They never pushed anything on me and explained everything. After agreeing to the car and price, the rest was just as painless. All of the paperwork was explained to me. It wasn't a "sign here" type of thing. The finance employee explained EVERY paper that I had to sign before showing me where to sign. Before driving off the lot, the salesman sat in the car with me and showed me the basics of all the controls in the car and other things I'd need to know, which was better than having to learn by reading the manual. I would definitely recommend Speedcraft to anyone that was looking for a stress-free experience. And I commend Speedcraft on their OUTSTANDING customer service- you will definitely have repeat business with service like that!
My wife and I were on the market for a low mileage Passat for one of our College kids. We went on line and found a terrific 2010 with 6k miles from Speedcraft VW. I spoke with Richard Carr of Speedcraft and he was a pleasure to deal with. We ended up speaking with several people at the dealership over the course of a couple of weeks and they were all very accommodating to our needs. They even delivered the car to us in Massachusetts which was terrific! I'd wouldn't hesitate to work with Richard and staff again. Dan
I could not comment on Quality of work since I haven't had any service yet. This dealership impressed me on a number of points. First, I stopped in a couple of time a year before I purchased a car and told them I wasn't buying at that time but just getting comparisons on several different brands. I was not only treated in a friendly manner but the cheerfully answered my questions, demonstrated various features of the car and even offered a test drive. All this even after i had made it quite clear that I was buying at that time. When we did decide to but the deal was rather straight forward, no cutesy dancing around about trade-ins. Which by the way was more than I had anticipated. I was shown a number of options on closing some of which we hadn't considered. There was no pressure to take any given one nor was there and hard sell for extended options I didn't want. Overall I was quite impressed with the professionalism, friendliness, helpfulness, and courtesy of the staff.
Actually, this dealership is the best I have ever experienced. Especially professional, respectful, friendly. Each item was explained in detail, all of our questions answered thoroughly. Very impressive also was the way the staff treated each other. Each person went out of his way to help others. You can tell that the morale there is good--they like their jobs and each other. That makes a customer feel comfortable. The waiting time was very reasonable and talking with Luke about the new cars was so informative. He was patient and helped me figure out the pros and cons of the different vehicles. I am so happy with my 03 Passat wagon that I would buy the new bigger Jetta in a minute except for the seats. What were the designers thinking in making those seats so small?? The edges are also hard, so I really like the car but I don't know if my passengers would be comfortable in those seats. I wonder if you have received any more feedback about these seats. VW for me has been such a joy. My Passat wagon is nimble, sporty, comfortable with great cargo space--so I'm really devoted to the brand, especially the wagon, which actually has more cargo space than the SUV types. I have to transport a rather large wheelchair and my cargo space is just perfect. Bottom line----Speedcraft is doing a terrific job--they even washed my car!! Annette P
We bought our first Volkswagen in 2003 from Luke. We were so satisfied with the dealership and the product including sales and service that we have purchased 4 more Volkswagens from Luke at Speedcraft Volkswagen. We would not think of bringing our cars anywhere else to be serviced. As long as the product and service remain top notch, we will continue to return when we want to purchase a new vehicle or service our existing vehicles.
I had a wonderful experience. Richard Carr has been very responsive and very helpful. My sales experience did not end when I took delivery either. The sales and finance staff is still as wonderful as they were when we first met. I will happily recommend Speedcraft VW to my friends and family
I was SO impressed with the service provided from the moment I walked in until I paid my bill! The reception guys (I can't remember their names now), where outstanding representatives of their company; friendly, informative, attentive, thorough...I would highly recommend this dealer/garage to anyone!
Excellent dealership! This is my second car purchased at this dealership and both times it was an easy, pleasant experience! They work hard to make you the best deal possible and deliver exactly what they promise. The service department is excellent too!
We own three VW's (Passat Wagon; Cabrio and Rabbit) and are in Newport, RI. We travel over two bridges to Speedcraft because of the superior service and attention we always receive from Arty, Kevin and Harry. We and all of our vehicles (Triumph Spitfire too) are treated like royalty everytime we come in for our service. They are extremely knowledgeable and go well beyond the call of duty each and every time for us. We are so impressed and feel so lucky to have such an excellent service team to take good care of our cars, which we use regularly back and forth to NYC and CT (35,000 miles plus per year).
Thank you Speedcraft for all you do for us! Sandra and David Sandra Liotus Lighting Design, LLC Newport, RI
We've been a long term customer of Speedcraft. Have always had excellent service from the service department. Returned to buy another new car and had excellent service from Luke & Carrie. Always tell everyone to go to Speedcraft to buy or lease a car.
I am sold on Speedcraft VW. Not only for their excellent reputation but their impeccable service which I experienced for myself. I would recommend Speedcraft VW in Wakefield RI hands down over any other dealership in RI. Believe me I have been to the others. Speedcraft's service is outstanding. From the moment I called to request a service appointment to the moment I drove away in my sparkling little Golf I knew I found my new dealership. Everyone made me feel welcome at Speedcraft. They kept me informed of the progress of the service and they finished on time and even washed my car for me. I was shocked. No other dealership will go above and beyond like Speedcraft did. My car was in tip top shape when I left and not one person tried to sell me something I didn't need or try to intimidate me because of gender. You ladies out there know what I'm talking about. Trust Speedcraft for service on your VW. It may be your new dealership too.
Speedcraft VW is the best VW dealer in New England. They are accommodating for all schedules, have great service hours, and the staff is attentive and understanding. They treat each customer as if they were the ONLY customer. Service hours were recently expanded making them even more accessible. Artie and Harriet are a pleasure to do business with, and I actually look forward to bringing my car in for it's scheduled maintenance! You won't regret buying a car from Speedcraft. As far as sales go, Joe and Luke are outstanding. They will bend over backwards to get you the deal you need.
This is the best service department I've ever been to. Since I've purchased my used 2006 VW passat 2.0t I've had to have a few major repairs done. In all cases speedcraft was accommodating to my schedule and very friendly. I've zinced moved across the state to woonsocket and although I know there are a number of closer VW dealers I drive 45 minutes to speedcraft any time I need service.
Larry and the rest of Speedcrafts staff were great. They helped my son get into Jetta TDI that gives him very dependable transportation at a very fair price. Great mileage great dependability and great service if you need it. They also service my 2006 Jetta TDI and My 1998 Jetta TDI never any problems and you can always depend on Artie in Service
The people in the service department were very accommodating to my schedule when I scheduled the appointment as well as when I walked into the dealership. They made sure I fully understood what was going on with my car as well as what was going to happen with it. I was more than pleased with the hospitality and would definitely go to them again.
I purchased my 2006 Passat at Speedcraft in October 2006. Since then, I have experienced nothing but friendly, professional and expert service on the vehicle. There were a few "recalls" (problems that were identified and fixed before I was even aware that they could become problems) on the car, and the service department addressed them expeditiously. When I needed new tires, Speedcraft met the price of a discount tire dealer. I feel that you could not find better service anywhere. Of course, we all love a dependable, smooth-running car and service-pricing that is competitive. But what makes Speedcraft an "over-the-top" dealership is the friendly staff.
It was absolutely, hands down the best service (from start to finish) that I have ever experience with buying a car! This is including everyone that was involved; Carrie (Product Specialist), Mario (Sales Manager) and Heather (Finance and Insurance). I have been to other dealerships over the past few weeks, and always left with that "feeling" that we all know and have experience at one time or another. As soon as I walked into Speedcraft, I just knew that I was going to be treated with respect. Everything was open and honest! I have already recommended Speedcraft to many of my friends and family, and hope that others will read this review, and go to them as well!
Anyone can sell a car, especially when one knows what they want to drive. But when it is time for any type of service, regardless of magnitude, only a dealer that understands that the service after the sale is critical is worthy of your business. At Speedcraft, I have found that they are concern about the customer and will fairly treat you so that your post sale experience is bettter than the buying experience.
